Shipping policy

Shipping Policy

All orders are shipped via USPS Priority Mail.

Processing Time

Standard processing time for all hair orders is 10-18 business days. Business days are Monday through Friday and do not include weekends or holidays. Processing time refers to the time required to prepare and package your order and does not include shipping transit time.

Order Cancellations

Once an order has been placed, it cannot be modified. If you wish to cancel your order before it has been processed, a refund may be issued less a 10% merchant processing fee, which is non-refundable. Once an order has entered processing, no cancellations will be accepted.

Shipping Address

Please ensure that your shipping address is entered correctly at checkout, including apartment numbers, unit numbers, and any other necessary delivery information. No address changes can be made once an order has been placed. Loud Extensions is not responsible for delays, lost packages, or delivery issues resulting from incorrect addresses provided by the customer.

Abandoned or Refused Shipments

Orders that are refused, abandoned, or returned to sender are not eligible for refunds. Any additional shipping fees required to resend a package are the responsibility of the customer.

Carrier Responsibility

Once your package has been accepted and scanned by USPS, ownership and responsibility for the shipment transfer to the customer. Loud Extensions is not responsible for packages that are delayed, lost, damaged, misdelivered, or marked as delivered by the carrier. For any delivery-related concerns, customers must contact their local USPS office directly and file any necessary claims with the carrier.

Route Package Protection

Route Package Protection is automatically added to all orders to provide coverage for packages that are lost, stolen, or damaged in transit. Customers who choose to opt out of Route Package Protection understand and agree that their order will no longer be protected. In such cases, Loud Extensions assumes no responsibility for lost, stolen, or damaged packages, and no replacements or refunds will be issued.

Agreement to Policy

By placing an order with Loud Extensions, you acknowledge that you have read, understood, and agreed to these shipping policies and terms. Failure to comply with these policies may result in refusal of service and cancellation of future orders.